PRIVACY
What we collect, why, who processes it and what your rights are, written to be read, not skimmed past.
Last updated 24 August 2026.
Clenza is a domestic cleaning business based in Chorley, England, run as a sole trader. Clenza is the "data controller" for the information described here, which simply means we decide how it is used and we are responsible for looking after it.
For anything about your data, email hello@clenza.co.uk.
We only collect what we need to quote for and carry out cleans:
We do not collect anything else in the background, we never buy data about you from anyone, and we never sell your data.
UK data protection law (UK GDPR) says we need a lawful basis for each use of your data. Ours are plain:
We do not send marketing emails unless you have asked for them.
Like most small businesses, we use a few trusted services to run things. Each one only receives what it needs to do its job:
Some of these providers may store data outside the UK. Where they do, they rely on recognised safeguards for UK businesses, such as the UK data bridge and standard contractual clauses.
Photos you send for a quote are used to price the job and kept with the quote so we can check the work against them.
Before-and-after photos of a clean are only taken with the consent you give at booking, and are used for our private job records. They are only ever shared publicly (for example on social media) if you have given the separate, explicit marketing consent, and never with anything identifying your address.
The optional key-location photo in your account is stored privately, is visible only to you and to us, and you can remove it yourself at any time.
You can withdraw any of these consents at any time by emailing us, and we will stop using the photos and delete them on request.
Booking and payment records are kept for six years, because UK tax rules require it. Quote requests that never become a booking, and their photos, are deleted within twelve months.
Your account details, property details and the key-location photo are kept while you have an account, and deleted when you ask us to close it.
If you ask us to delete your data, we will delete everything we are not legally required to keep.
Under UK GDPR you can, at any time:
Just email hello@clenza.co.uk. No forms, no fuss, and no charge. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ico.org.uk), the UK regulator.
If we change how we handle your data, we will update this page and change the date below. Significant changes will be flagged to existing customers by email.
Last updated 24 August 2026. This notice is a plain-English summary of how we handle your data, written to be read. It is not a substitute for tailored legal advice.
Questions? Email hello@clenza.co.uk.